Delivery & Return Policy

We deliver to all areas across Kuwait & the GCC!

The moment you complete your purchase, your delivery will be processed. We will send you a confirmation email to the email address you have provided, which includes the goods you have ordered and their cost.

Same Day Delivery

Order before 12 PM and receive same-day delivery.

Next Day Delivery

Order before 10 PM and receive your order the next day. Orders after 10 PM will be delivered within 1-2 days.

Free Delivery

Delivery is FREE on all orders above KWD 20, otherwise, we charge a flat rate of KWD 2.

Domestic Delivery (Kuwait)

Orders are typically processed and shipped within 1–2 working days.
Delivery within Kuwait usually takes 1–3 working days.
Delivery is FREE on all orders over KWD 20; a flat rate of KWD 2 applies to each order below that amount.
If an order cannot be fulfilled, you will receive a full refund, including the delivery fee.

GCC & Worldwide Delivery

International delivery usually takes 3–7 business days from the shipment date, depending on your location.
Delivery time excludes possible delays caused by customs clearance or processing.
We ship exclusively with Aramex, and tracking information will be emailed once your order has been dispatched.
In case of any unforeseen transportation surcharges, our team will contact you before dispatching your order.
Customs duties, VAT, and local taxes are the responsibility of the customer and must be paid upon delivery.

Returns

To request a return, please contact our customer service within 48 hours of receiving your order.
Items must be unused, unworn, and in their original packaging with tags intact.
Certain items are non-returnable, including (Underwear, Perfumes, Embroidered or printed items).
If we delivered a wrong or defective item, we will cover the return shipping cost.
In all other cases, the customer is responsible for return shipping fees.
Once approved, returns are usually collected within 72 hours.

Exchanges

To request an exchange, please contact our customer service within 48 hours of receiving your order.
Exchanges are accepted within 14 days of purchase.
Items must be in their original condition. Gift items should also be returned as received.
First exchange is free of charge. Additional exchanges will incur a 2 KWD delivery fee (or international courier fees).
Exchanges are available for reasons such as size or color differences. For other cases, please contact our customer service.
Once approved, exchanges are usually collected within 72 hours.
Non-exchangeable items include underwear, perfumes, and embroidered or printed products.

Refunds

Refunds are processed once the returned items are received and inspected.
Refunds are issued via the original payment method (Cash on Delivery or MyFatoorah for local, card/bank transfer for international).
Refunds may take 3–15 working days to appear in your account, depending on your bank/payment provider.
For fully refunded orders, the original delivery fee (2 KWD local or DHL international fee) is non-refundable, unless the order was not delivered or an error occurred from our side.